eConsult Tips: In your waiting room

In your waiting room

Even with Covid-19 restrictions, some patients will still need to come to the surgery for a face-to-face consultation. Your waiting room provides a great opportunity to tell your patients about eConsult, through posters, leaflets and videos, and most importantly your reception staff.

Written communications
EConsult has created poster and leaflet templates to advertise eConsult in your surgery’s waiting room, as well as thank you cards. This embedded folder has all the images ready for you to print off either professionally or on surgery printers.

EConsult has also created appointment card and business card templates to advertise eConsult in your surgery. This embedded folder has all the images ready for you to print professionally.

Verbal communications
eConsult has created example scripts for your staff to use in person or over the telephone with patients, as well as some suggested scripts for your voicemail system.

Video communications
If you have televisions in your waiting room, eConsult has produced three videos for your waiting patients (see sidebar)

An introduction to eConsult (https://youtu.be/uVUqJ66AtwM)
The patient journey (https://youtu.be/3A0d5apJAmQ)
Patient-facing video with subtitles (https://youtu.be/1fGEpzrgAJc)

If you use the Envisage Coda Screens service, all the eConsult videos are now in the library.