eConsult Tips: FAQs for surgery staff

FAQs for surgery staff

The Online Consultation team has created an FAQ pack about online consultation in north central London for GPs and reception/admin staff to use.

There are sections for all GP surgery staff, as well as specific areas for GPs and for reception/admin teams. The pack also has a section on questions from patients, to help give the practice team confidence in responding to them. 

We recommend that you put the patient FAQs on your GP surgery websites as this can provide patients with the confidence and support they need to do an eConsult.

This FAQ pack is a living document, so if there are any questions you would like to see added to it, please get in touch with the online consultation team