GP IT Support

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Covid-19 update

If you have been contacting individuals directly within the STP or CCG for IT support, please note that due to the Covid-19 situation and changes in people's roles, they may no longer be the most appropriate person. There is an up-to-date list of GP IT contacts below.

Earlier in the year, NCLD laptops were sent out to GP practices at short notice. For support on NCLD laptops/WVD (virtual desktop) only call 020 3688 1881 – option 1


Contacts

Please contact the GP IT service desk in the first instance for all your IT support needs. 

GP IT service desk

t: 020 3688 1414
e: nelcsu.gpservicedesk@nhs.net
w: online self service support portal 

Emergency out of hours

Asim Khan, NCL senior GP IT manager 
t: 020 3688 1415

Project request form (PRF) queries

e: gpitprojects@nelcsu.nhs.uk

Escalations

For open calls

1. Escalations Team  
e: NELCSU.Escalations@nhs.net 

Escalations and complaints

2. Amir Rahman, deputy GP IT manager
t: 020 3688 1401 
e: amir.rahman@nhs.net 

3. Asim Khan, senior GP IT manager 
t: 020 3688 1415 
e: asim.khan3@nhs.net 

4. Gary McGuinness, head of GP IT operations 
t: 020 3816 2949 
e: gary.mcguinness@nhs.net

 

Support for HealtheIntent and Health Information Exchange

Please note: the HealtheIntent and Health Information Exchange programmes have dedicated service desk provision for all queries on

  • access requests and issues
  • usage reports
  • data issues
  • processing of subject access requests.

e: nclccg.digitalhelpdesk@nhs.net