Use eConsult With Confidence
You may already be doing all the basics such as sending text messages about eConsult, or mentioning it in the surgery voicemail message, but knowing the eConsult system and being confident in using it will give your patients confidence to use the system too. EConsult training doesn't just happen at the initial roll-out. There will always be the need for refreshers or new feature updates, so please include eConsult in the induction training for new starters at your surgery.
Three top tips:
- Get all staff members in the clinical and admin teams to do the online training (you need your eConsult website login for this)
- Show all staff members in the clinical and admin teams a demo eConsult, so they know what it’s like for a patient
- Sign up to eConsult’s clinician-led webinars; your operations executive (see below) will have details of the next webinars and their topics.
The NEL CSU team would like to hear from GP practices with ideas or suggestions about what you’d like to know about using the eConsult system.
If you have a technical question related to eConsult, please contact your eConsult operations executive