Covid-19 service update
Please read the latest update on phlebotomy services in North Central London here (17 July 2020, full updates on services provided by North Middlesex University Hospital, Royal Free London, University College London Hospitals, Whittington Health).
A set of NCL Phlebotomy FAQs: Urgent and Essential Bloods has been published.
Community phlebotomy clinics provided by UCLH are being held at Hunter Street from Monday 13 July 2020, providing 1,500 appointments per week for Haringey and Islington residents.
Clinics are also being held at Finsbury Health Centre, James Wigg Practice and River Place Health Centre.
Please note: The following clinics are closed until further notice: UCLH Atrium, Islington Central Medical Centre.
Rapid changes required, by the Covid-19 outbreak, to a service already at capacity have created challenges for both GP practices and acute trusts. In the short term, North Central London (NCL) Clinical Commissioning Group (CCG) is rapidly identifying and implementing solutions where possible, but also looking at the medium and long term. For the medium and long term, an NCL group is being established, with representation from GPs, providers and commissioners from all boroughs.
While the CCG works on addressing these challenges, GPs are requested to continue to use the temporary process in place (described below). A detailed how-to guide is available.
As part of making phlebotomy services as safe as possible, all clinic appointments are now pre-booked.
For up-to-date information on phlebotomy services, please use the Phlebotomy updates page on the NCL GP Coronavirus GP intranet.
Current process (UCLH clinics)
- Please only request urgent bloods in order to limit the number of patients accessing phlebotomy services.
- Phlebotomy services are no longer walk-in for urgent bloods, but there are next-day appointments available.
- While there have been teething problems with the telephone booking line, from 20 May 2020 the new process must be followed.
- Patients can book their appointment in one of two ways, AFTER a tQuest request form has been sent by their GP (see below).
- In both instances patients will need to provide name, contact details, preferred day, time and location. The more information the patient has ready in advance, the quicker the call.
- Please ensure that patients are asked not to book an appointment for phlebotomy within community services if they are isolating or have Covid-19 symptoms.
Sending PDF tQuest form to UCLH
- All phlebotomy appointments will be booked to allow for necessary Covid-19 infection control measures to be implemented.
- GP practices must email a PDF tQuest referasll form to UCLH only firstname.lastname@example.org
- Please include the patient name in the file name.
- Please include the patient name and contact number in the subject email.
- Do not send screen shots of the tQuest form.
- Do not send tQuest forms to the clinic sites i.e. Finsbury Heath Centre, James Wigg or River Place Health Centre.
GPs should not use old blood test forms. Please only use tQuest to order blood tests. If patients turn up with old, long-standing forms, from before the change in policy, the appointment will initially be honoured but they will not be accepted after 22 June 2020.
Booking an appointment
- The UCLH booking centre is open Monday to Friday 9am to 5pm.
- AFTER the request form has been sent, patients must
- Ring and speak directly to the booking team or leave a voice message (0203 447 9051)
- OR email the UCLH phlebotomy booking team and the service will contact them (email@example.com)
- The booking window is being kept short, i.e. no more than four days, to manage Covid-19 transmission risk so appointments cannot be booked in advance. (There are ongoing discussions about the booking window and implications for capacity and DNA.)
- Please note that walk-in patients will not be attended to.
Informing your patients
- Please ensure your patients understand what they need to do to arrange an appointment for their blood test.
- It would be very helpful if you are able to contact patients informing them that any blood test forms they have from before Covid may need to be reviewed i.e. is it still necessary to book a new appointment. They may otherwise visit a phlebotomy service, which was previously walk-in, and be told to return after rebooking.
- You may wish to include this update on your practice website.
- Patients accessing phlebotomy appointments at GP practice community sites will be asked to wear a face covering. They may choose to wear their own or be provided with one when they arrive.
NCL CCG is investigating a potential solution to implement a more streamlined and smoother process for primary care. Thank you for your patience while we implement these measures.
For further information, contact:
Noshin Khaja, NCL CCG
Victoria Hiscock, UCLH
The following GP practices hold community phlebotomy clinics. You can use the Practice Directory to locate them on a map.
Finsbury Health Centre Pine Street, London EC1 0JH
Monday, Wednesday and Friday 8.30am-12.30pm
Tuesday and Thursday 8.30am-5.30pm
(Closed for Lunch 1pm-2pm)
Hunter Street Health Centre Ground Floor, 8 Hunter Street, Bloomsbury, Camden, London WC1N 1BN
Monday to Friday 8am-5pm
James Wigg Practice 2 Bartholomew Road, London NW5 2BX
(Closed for Lunch 1pm-2pm)
River Place Health Centre Essex Rd, Islington, London N1 2DE
Tuesday, Wednesday and Thursday 8.30am-12
Please note: The following clinics are closed until further notice
- UCLH Atrium
- Islington Central Medical Centre